General
All requested services undergo our internal review. Only after its completion and approval will you receive an email informing you of the acceptance of your request.
You will receive the payment details for the requested service along with the email confirming the acceptance of your request. To keep the request/reservation valid, you must make the payment within 60 minutes of receiving the email and with a minimum advance notice of 90 minutes from the scheduled service time, if applicable. Failure to pay or late payment may result in the adjustment or cancellation of the request/service.
We aim to provide fast, non-intrusive services, limited to existing conditions, and therefore do not assume responsibility after the delivery and completion of the services. As a non-exclusive example, we do not assume any responsibility for any characteristics, defects, and/or pathologies identified after our visit and not identified during it.
The services and information provided by us do not constitute any advice and/or recommendations for the purchase, sale, rental, or contracting of any kind of goods or services.
It is the Client's responsibility to ensure the existence of the necessary conditions for the regular provision of the service. In the event of external factors beyond our control and responsibility that prevent the provision of the service, such as delays, non-attendance, interruptions, errors, and/or others, no refund will be provided.
You can only reschedule your services with more than 24 hours' notice. If you reschedule with less than 24 hours' notice, we will consider the service as provided. This measure takes into account the reservation and occupation of the professional prompted by the accepted request, as well as any preparatory work inherent to the provision of the service.
Our services are primarily provided by professionals in architecture and engineering.
Frequently asqued
Questions
3_Technical Assistance to Information
No, Hoculo does not provide legal counseling or advisory services.
2_Technical Assistance to Visit
The duration of the visits may vary depending on the characteristics of the property. The estimated duration is presented during the request submission and data filling process.
Begin by checking our availability on the calendar provided during the request submission. Then, ensure the possibility of scheduling the visit to the property, as well as any conditions and authorizations required for the service provision. Complete the request submission and await the email with acceptance.
The analysis includes the verification of approximately 200 items inherent to the property. The opinion is conveyed verbally and after processing the gathered information. We conduct fast, convenient, and superficial technical analyses of the visible elements in the properties. The process does not involve intrusive methods such as drilling, so the analyses do not constitute services like inspection, diagnosis, and structural assessment of buildings.
You can choose to receive through Google Meet or Whatsapp, however, we cannot guarantee and/or assume responsibility for the signal quality, video call conditions, lighting conditions, concealment of any information, objects, images exposed in the property, and/or others that are beyond our control, the same applies to the Photographic Inspection component.
1_Technical Assistance to Screening
The selection of properties is sent to the email address provided by you when submitting the request.
We do not commit to achieving a specific or concrete set of results. Typically, the selection includes between 3 and 10 real estate advertisements. However, we put all our effort into obtaining and sharing a qualified selection of advertisements that aligns with your expectations.
We conduct a survey of real estate listings that are properly indexed and available on the internet, completely open to any platform. We do not restrict this process to any portfolio of properties, nor do we have any portfolio associated with Hoculo. To maintain our autonomy, we do not enter into partnerships with property owners, developers, investment funds, real estate agencies, or any other interested parties.
No, we do not engage in real estate mediation, prospecting, or promotion activities. Our purpose is not to facilitate any real estate transactions or derive any benefit from them.
It is the Client's responsibility to ensure the existence of the necessary conditions for the regular provision of the service. In the event of external factors beyond our control and responsibility that prevent the provision of the service, such as delays, non-attendance, interruptions, errors, and/or others, no refund will be provided.
You can only reschedule your services with more than 24 hours' notice. If you reschedule with less than 24 hours' notice, we will consider the service as provided. This measure takes into account the reservation and occupation of the professional prompted by the accepted request, as well as any preparatory work inherent to the provision of the service.
Our services are primarily provided by professionals in architecture and engineering.
General
All requested services undergo our internal review. Only after its completion and approval will you receive an email informing you of the acceptance of your request.
You will receive the payment details for the requested service along with the email confirming the acceptance of your request. To keep the request/reservation valid, you must make the payment within 60 minutes of receiving the email and with a minimum advance notice of 90 minutes from the scheduled service time, if applicable. Failure to pay or late payment may result in the adjustment or cancellation of the request/service.
We aim to provide fast, non-intrusive services, limited to existing conditions, and therefore do not assume responsibility after the delivery and completion of the services. As a non-exclusive example, we do not assume any responsibility for any characteristics, defects, and/or pathologies identified after our visit and not identified during it.
The services and information provided by us do not constitute any advice and/or recommendations for the purchase, sale, rental, or contracting of any kind of goods or services.
1_Technical Assistance to Screen
The selection of properties is sent to the email address provided by you when submitting the request.
We do not commit to achieving a specific or concrete set of results. Typically, the selection includes between 3 and 10 real estate advertisements. However, we put all our effort into obtaining and sharing a qualified selection of advertisements that aligns with your expectations.
We conduct a survey of real estate listings that are properly indexed and available on the internet, completely open to any platform. We do not restrict this process to any portfolio of properties, nor do we have any portfolio associated with Hoculo. To maintain our autonomy, we do not enter into partnerships with property owners, developers, investment funds, real estate agencies, or any other interested parties.
No, we do not engage in real estate mediation, prospecting, or promotion activities. Our purpose is not to facilitate any real estate transactions or derive any benefit from them.
2_Technical Assistance to Visit
The duration of the visits may vary depending on the characteristics of the property. The estimated duration is presented during the request submission and data filling process.
Begin by checking our availability on the calendar provided during the request submission. Then, ensure the possibility of scheduling the visit to the property, as well as any conditions and authorizations required for the service provision. Complete the request submission and await the email with acceptance.
The analysis includes the verification of approximately 200 items inherent to the property. The opinion is conveyed verbally and after processing the gathered information. We conduct fast, convenient, and superficial technical analyses of the visible elements in the properties. The process does not involve intrusive methods such as drilling, so the analyses do not constitute services like inspection, diagnosis, and structural assessment of buildings.
You can choose to receive through Google Meet or Whatsapp, however, we cannot guarantee and/or assume responsibility for the signal quality, video call conditions, lighting conditions, concealment of any information, objects, images exposed in the property, and/or others that are beyond our control, the same applies to the Photographic Inspection component.
3_Technical Assistance to Inform
No, Hoculo does not provide legal counseling or advisory services.