​Your privacy and the confidentiality of your personal data are a priority for us, so we are committed to treating them in a transparent and secure manner.
 
1. Who is responsible for processing your personal data?
 
The entity Responsible for Processing your Personal Data is BA RRA, Lda, headquartered at Rua Fialho de Almeida, nº14, 2ºEsq. – Escritório DU10, 1070-129 Avenidas Novas, Lisbon, tax identification number 513966730, hereinafter referred to as HOCULO.
 
2. What personal data do we process, for how long, and for what purposes?
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We will only process your personal data to the extent necessary to ensure the smooth operation of this website, ensuring that you enjoy all its functionalities, as well as the provision of our services, in accordance with the General Data Protection Regulation (“GDPR”), Law no. 58/2019, of August 8, 2019 (law ensuring the implementation, in the national legal order, of the GDPR), Directive 2002/58/CE, of July 12, 2002 (directive on the processing of personal data and the protection of privacy in the electronic communications sector), Law no. 41/2004, of August 18 (law transposing the aforementioned Directive 2002/58/CE into the national legal order), and other applicable legislation on privacy and personal data protection. Your personal data will be deleted or anonymized as soon as the purposes that justified their processing cease, without prejudice to situations where the law, or a legitimate reason, justifies or imposes their retention for longer periods.
 
3. What do we do with your information?
 
When you request a service on our website – www.hoculo.com -, as part of the buying and selling process, we collect the personal information you provide us with, such as your name, phone number, and email. We use your personal data to provide you with our services, for billing purposes, and to manage and record the history of your requests, in order to improve our operations, the services we provide, and/or the services we may provide in the future.

When you browse our website, we also automatically receive your computer's internet protocol (IP) address to obtain information that helps us understand more about your browser and operating system. Your interactions will be recorded to help us understand various important factors of the website, including its usability and any errors.
With your permission, we may send you emails about the website, new services, and other updates. Your data may be shared with digital marketing management platforms solely for our own use.

We also share your data with the Tax Authority, by legal requirement, using billing and accounting partners.
 
4. Consent
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How do you get my consent?
By providing personal information to complete a transaction or register on the platform, verify credit cards, or place an order, you are agreeing to our collection and use of personal information only for those specific purposes.

How can I withdraw my consent?
If you wish to withdraw your consent to the sharing of personal data, you can do so at any time to prevent us from contacting you to obtain and/or disclose information. To do so, you can contact us at apoio@hoculo.com or by mail: BA RRA, Lda, headquartered at Rua Fialho de Almeida, nº14, 2ºEsq. – Escritório DU10, 1070-129 Avenidas Novas, Lisbon.
 
5. Disclosure
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We may disclose your personal information if required by law or, under the particular circumstances, if it violates our Terms.
 
6. Purchase process
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Your data is stored through BA RRA,Lda's data storage in secure databases.
Payment:
You can opt for bank transfer for payment of the requested services.
 
7. Third-party service
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In general, our service providers will collect, use, and disclose your information only to the extent necessary to enable them to perform the services for which they were hired. When you leave HOCULO's website or are redirected to a third-party application or website, you are no longer governed by this Privacy Policy or the Terms of Service of our website.

Links
By clicking on links on the HOCULO platform, you may be directed away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

Advertising and Marketing
By using our website, you consent to the use of third-party digital advertising and marketing services so that we can segment and tailor our service and offers.

These services, provided by companies such as Google (Google Adwords and Google Analytics) and Facebook (Facebook Insights and Facebook Ads), include but are not limited to tracking visits to the website, tracking visits to partner sites, audience building programs, and remarketing programs.

These services use techniques that identify the user securely and confidentially, such as cookies, and by using our website, you also agree to the terms and conditions and privacy policies of the respective services.
 
8. Cookies
 
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We use cookies to identify and track visitors, website usage, and access preferences. Visitors who do not wish to receive cookies on their computers should set their browsers to refuse cookies before using the HOCULO website, with the disadvantage that certain features of the HOCULO site may not work properly without the aid of cookies.
 
9. Age of consent
 
By using our site, you confirm that you are of legal age under Portuguese law and that you have given us your consent to allow any of your dependent minors to use this site.
 
10. Suggestions, compliments, complaints, and requests for information:
 
If you need to contact us, request information, or make complaints, suggestions, or compliments, you can do so through the forms/links provided on this website.

Additionally, in compliance with DL no. 156/2005, of September 15, we provide the Complaint Book in digital format on this website, and the information processed therein can be sent to the Competent Regulatory Entity.
 
11. To whom may we transmit your personal data?
 
Your personal data may be transmitted to partner companies (Subcontractors) whose participation is essential to ensure the smooth operation of our website, as well as the provision of our services, namely IT, logistics, and communication companies. Whenever these companies process your personal data on our behalf, we guarantee the same level of security and privacy in said processing.
HOCULO may have to transmit some of your personal data to the Competent Authorities, by legal and/or judicial requirement.
 
12. What are your rights regarding the protection of personal data and how can you exercise them?
 
As a data subject, you may, at any time, revoke any consents given, as well as exercise your other rights regarding data protection – right of access, right to rectification, right to erasure, right to restriction, right to data portability, and right to object – by sending an email to the following email address: apoio@hoculo.com.

With regard to the possibility of revoking any consent given, it should be noted that this does not invalidate the processing of personal data carried out until then. We will carefully analyze your requests, assessing their legitimacy and relevance, and undertake to respond within the legal deadline for this purpose.
If you believe that we have not respected your rights, you may file a complaint with the National Data Protection Commission (CNPD): Address: Av. D. Carlos I, 134 – 1.º, 1200-651 – Lisbon
Phone: +351 213 928 400
Fax: +351 213 976 832
Email: geral@cnpd.pt
 
13. How do we protect your personal data?
 
We apply appropriate technical and organizational measures to protect your personal data, in accordance with market best practices. Administrative, technical, and physical measures, technological controls, and procedures are adopted to prevent your personal data from being used, accessed, disclosed, or destroyed improperly or without authorization.
 
14. Links and trademarks
 
HOCULO is a registered trademark. All rights reserved. All other trademarks appearing on the site may be owned by third parties, duly identified or whose rights are licensed and safeguarded under legal terms.
 
15. Changes to the Privacy Policy
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We reserve the right to modify this privacy policy at any time. Changes and clarifications take effect immediately upon being posted on the website.

If BA RRA, Lda is acquired, merged, the services are spun off, other changes occur, or in the unlikely event that it exits the market or goes bankrupt, your information may be transferred or acquired by third parties. As a user, you acknowledge that such transfers may occur and that any of the actions mentioned may result in the continued use of your personal information, as established in this policy.